White screen on database setup in install

Support & Bugs
1

Hello,

I can’t install Piwik 2.1.0 on my XAMPP 3.2.1, nor on my WAMP 2.2.*
Everytime I try to install it, on step 3 (after the submit of my database configuration), I have a white screen and the database is still empty. Even worst, I don’t have any error log (neither for PHP or Apache)…

I have created a new database (throught phpMyAdmin) named “piwik” with a user “piwik” that have all access to it.

If I try with a bad configuration (for example, if I try to connect to the DB with a user “pik”), I have an error :

Error while trying to connect to the database server:
SQLSTATE[HY000] [1045] Access denied for user 'pik'@'localhost' (using password: YES)

If I try with a good conf : BOOM ! White screen, no error in the logs and nothing in DB.

Am I the only one with this problem with XAMPP or WAMP on Windows 7 ?

Any help or suggestion is appreciated !

Thank you !

Regards,
Pierre

2

I don’t know why, but my Firefox don’t follow the redirections automatically… I tried the same thing with Google Chrome and everything went OK…

I hope my experience could help somebody.

3

Hello!

I had exactly the same issue and can confirm this solution.

So, thanks a lot :slight_smile:

4

You’re welcome ! :slight_smile:

If somebody can help me to change the topic title (“with” => “white”), I’ll appreciate it.