some time ago i was autoupdating and i do not know why, but piwik got stuck and now does not want to work anymore.
Now, whenever i enter PIWIK it tries to continue updating, but just shows a nearly empty page without any error message. For better understanding have a look: http://nick.jaussi.eu/piwik/
Is there any way of continueing update process or rescue the instalation? Or if not, is there any way to export and import the data? Does not have a backup…
It looks like something went wrong during replacing the files. So you might be lucky and your database might not be corrupted. First make a backup of your database and the config directory of Piwik. Then upload the newest version of Piwik and see if it works.
Nothing happend at all, no change, just a white screen. Now i tried several other methods to get the debugging message. I do only have ftp and mysql access to the server, so there was for me no way of accessing the log files for now.
5. As said before i tried then to update the database manually, or to be clear i asked my brother (who is the server administrator) to do so because i do not have ssh access. He mailed me that he got the following error:
root@web1:~> /var/customers/webs/itsj/nick/piwik/console core:update
[DI\Definition\Exception\DefinitionException]
File /var/customers/webs/itsj/nick/piwik/config/environment/cli.php doesn't exist or is not readable
Having looked closely on the files i noticed that while uploading and merging the 2 config folders i forgot the environment folder, so i uploaded it again. Now i tried again to update the database through the terminal and got these error message:
root@web1:/var/customers/webs/itsj/nick/piwik/config> /var/customers/webs/itsj/nick/piwik/console core:update
[DI\DependencyException]
Error while injecting dependencies into Piwik\Cache\Lazy: No entry or class found for 'ini.Cache.backend'
[DI\NotFoundException]
No entry or class found for 'ini.Cache.backend'
I have no idea what that means… Hope you might help me? Thanks!
Ok, now i did as you told me, Matthieu Napoli! And the first step worked
Updating through the console made happy
Piwik has been successfully updated!
But: Now the problem is the same, when i go to the piwik instalation online it still tries to update Piwik and i can not continue: http://nick.jaussi.eu/piwik/
@steeph: i do not know why this error message was not shown when i accessed the page while writing the last entry here, but you are right. just gave the whole permissions and it is working
Thanks a lot for everybody helping me Now i can track my visitors again