Installation is in loop

Support & Bugs
1

Hi everyone,

So we have a website on Azure. I created and linked a ClearDB MySQL server for the purpose of piwik. And I installed piwik directly via FTP to our www root directoy / piwik.

After launching the installation by going to oursite/piwik it informed me that we fulfill all the requirements, then I filled in the MySQL access data. Database was created successfully. I made a superuser account, I set up the website I was going to track. Step no 8 “Success” showed up on my screen.

PROBLEM After clicking the last button on the step 8 page I didn’t see the piwik dashboard but the installation started all over. Except this time it skipped steps 5, 6 and 7. And after clicking the button on step 8 it started all over again.

Has anyone before experienced something similar? Do you guys have any idea why this might be happening? Thanks for your help!

2

Hi there,

this is maybe the first time I hear this bug, interesting. Not sure what could cause this besides maybe that your config/ directory is not writable by Piwik and config file cannot be created?

do you mind creating a bug report at: Issues · matomo-org/piwik · GitHub

maybe others will see it better in the issue tracker.