I recently updated from 2.9.1 to 2.13.1 using Softaculous but for some reason after I log in I can’t complete the update.
Google Chrome tells me the page can’t be loaded due to a redirect loop. Is there any way to break this loop and complete this update?
Hi there,
it should not redirect loop, this is quite surprising. do you have some error in your server error log maybe?
Alternatively you may try the upgrade in the command line as explained in: Update Piwik - Analytics Platform - Matomo
Forcing the update by shell definitely worked, it broke the redirect loop and everything seems to be in fine working order.
Many, many thanks!