Installation Issue

Posted by seothtt 

Advanced
seothtt [ # ]
May 01, 2012 02:56PM
When trying to install, I see the following:

Tracker status

403
GET request to piwik.php failed. Try whitelisting this URL from mod_security and HTTP Authentication.

I put in a ticket at Servint about the mod_security, they said it was not running on my server. Their tech support attempted to install Piwik and was seeing the same error. They said they have installed it many times before and this is the first time they have seen this.

I went ahead and clicked next and went through the rest of the process, setup a site, put the code in the footer, but it gives an error saying it can't connect.

What can I do to get this fixed?

Richard
matt [ # ]
May 02, 2012 02:58PM
check your server error logs for an error message and ask your webhost to fix it



Cheers,
Matt
Piwik founder

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