piwik.js not working

Posted by gligoran 

gligoran [ # ]
June 10, 2012 11:27PM

I've recently noticed that Piwik stopped tracking all of my sites. Some had WP-Piwik plugin, but others (non-WP sites) had the javascript code. After investigating a bit I came to realize there's a common reason. Piwik stopped working it the url parameter of the GET request has http:// in the start.

For example I get this error in Chrome console:

GET http://piwik.gligoran.com/piwik.php?action_name=Goran%20Gligorin&idsite=3&rec=1&r=982635&h=23&m=5&s=37&url=http%3A%2F%2Fwww.gorangligorin.com%2F&_id=/../&res=1920x1200 403 (Forbidden)

I've removed a part of the link for security, but it has the important parts (if not, say so and I'll provide more data).

Anyway, if I put this entire link into the browser I get the 403 error, but if I remove the http%3A%2F%2F (which is http:// in unencoded form), the request goes through successfully. This same reason caused WP-Piwik to malfunction, but there I was able to fix it on the plugin side. I can do this for the JavaScript tracking code, as the error appears to be somewhere deep in the code.

Please fix this as soon as possible, so I can track my non-wordpress sites normally. To get this fixed ASAP, I would ask you to post where and how in the code I can correct this myself, so I don't have to wait for the next release.

Thank you,
matt [ # ]
June 11, 2012 09:58AM
you need to ask your webhost to disable mod_security

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Stay tuned on the Piwik Blog. I'm on twitter & on github

gligoran [ # ]
June 11, 2012 11:13AM

thanks for the quick response. Any idea how I can do this on a HostGator shared hosting?

matt [ # ]
June 11, 2012 12:54PM
Contact the hostgator team they will help you for sure smiling smiley

Piwik FAQ - Piwik Help - before posting a new topic
Stay tuned on the Piwik Blog. I'm on twitter & on github

simitar [ # ]
January 01, 2014 04:38PM
I got this problem actually solved by asking my host for a solution. They do just whitelisted my domain with:

An reoccurring mod_sec rule being hit and have whitelisted the domain for mod_sec rule 1234234

Happy New Year
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