Marketplace - An error occurred

tonnick · July 1, 2015, 10:07am

Hello

Je suis en train de passer en php-fpm 5.6. Mais depuis, lorsque j’essaie d’aller sur le marketplace, j’ai : An error occurred

error_log : uniquement cette page d’erreur d’affichée, et rien d’autre

une idée de logs ou je pourrai trouver l’origine du probleme ? dnas quelles conditions cette page se déclanche ?

merci !

tonnick · July 2, 2015, 5:52am

est ce qu’il y vraiement une equipe piwik qui regarde de temps en temps le forum ? je vois beaucoup de questions sans réponses ici

karan.gcuf · October 17, 2023, 11:36am

je pense pas qu’une équipe regarde de temps en temps le forum. C’est vrai que beaucoup de question reste sans réponses ici. De plus j’ai le même problème que toi et je n’arrive pas à le résoudre.

heurteph-ei · October 19, 2023, 9:09am

Bonjour @karan.gcuf
Depuis 2015, le temps a passé, et Innocraft et Matomo ont pu investir dans le suivi des différents canaux de support.
En ce qui concerne les fichiers de logs, il y a celui de Matomo et celui d’Apache. Pour ce dernier, je vous laisse voir la configuration que vous avez mise en placE. En ce qui concerne Matomo, vous toruverez ici la réponse à votre question :

Et pout revenir au problème initial, il y a peut-être une soution ici :

github.com/matomo-org/matomo

php-fpm segfault

opened 06:58PM - 30 Jan 23 UTC

closed 07:37AM - 31 Jan 23 UTC

LauraTaylorUK

answered

## Expected Behavior No segfault ## Current Behavior At random intervals, m…atomo stops working. I can login, but I can't see any results in the dashboard, all attempts to process requests via the matomo-php-tracker all result in php-fpm segfaults, as seen below: ``` php-fpm[2355]: segfault at 7f10c583abd0 ip 0000557eeb067858 sp 00007ffeef69ec40 error 4 in php-fpm[557eead8f000+3f3000] Code: f8 10 0f 84 aa 01 00 00 49 8b 46 18 f6 40 50 01 0f 85 94 00 00 00 49 8b 46 18 48 8b 40 50 48 8b 00 48 85 c0 0f 84 a0 00 00 00 <8b> 10 83 fa 01 76 2c f6 40 04 40 75 05 83 ea 01 89 10 48 89 c7 e8 php-fpm[2502]: segfault at 7f10c6145150 ip 0000557eeb067858 sp 00007ffeef69ec40 error 4 in php-fpm[557eead8f000+3f3000] Code: f8 10 0f 84 aa 01 00 00 49 8b 46 18 f6 40 50 01 0f 85 94 00 00 00 49 8b 46 18 48 8b 40 50 48 8b 00 48 85 c0 0f 84 a0 00 00 00 <8b> 10 83 fa 01 76 2c f6 40 04 40 75 05 83 ea 01 89 10 48 89 c7 e8 php-fpm[2357]: segfault at 8 ip 0000557eeb0678a1 sp 00007ffeef69ec40 error 4 in php-fpm[557eead8f000+3f3000] Code: 42 50 01 0f 85 93 00 00 00 49 8b 56 18 48 8b 52 50 48 89 02 41 8b 57 14 89 d5 83 e5 fc 48 03 68 10 83 e2 01 0f 84 8f 00 00 00 <0f> b6 45 08 3c 0b 0f 84 c3 00 00 00 3c 0a 0f 85 e3 00 00 00 48 8b php-fpm[2643]: segfault at 8 ip 0000557eeb0678a1 sp 00007ffeef69ec40 error 4 in php-fpm[557eead8f000+3f3000] Code: 42 50 01 0f 85 93 00 00 00 49 8b 56 18 48 8b 52 50 48 89 02 41 8b 57 14 89 d5 83 e5 fc 48 03 68 10 83 e2 01 0f 84 8f 00 00 00 <0f> b6 45 08 3c 0b 0f 84 c3 00 00 00 3c 0a 0f 85 e3 00 00 00 48 8b php-fpm[2358]: segfault at 7f10c6145150 ip 0000557eeb067868 sp 00007ffeef69ec40 error 7 in php-fpm[557eead8f000+3f3000] Code: 0f 85 94 00 00 00 49 8b 46 18 48 8b 40 50 48 8b 00 48 85 c0 0f 84 a0 00 00 00 8b 10 83 fa 01 76 2c f6 40 04 40 75 05 83 ea 01 <89> 10 48 89 c7 e8 4e 9e fc ff 49 8b 56 18 f6 42 50 01 0f 85 93 00 php-fpm[2503]: segfault at 8 ip 0000557eeb0678a1 sp 00007ffeef69ec40 error 4 in php-fpm[557eead8f000+3f3000] Code: 42 50 01 0f 85 93 00 00 00 49 8b 56 18 48 8b 52 50 48 89 02 41 8b 57 14 89 d5 83 e5 fc 48 03 68 10 83 e2 01 0f 84 8f 00 00 00 <0f> b6 45 08 3c 0b 0f 84 c3 00 00 00 3c 0a 0f 85 e3 00 00 00 48 8b php-fpm[2367]: segfault at 8 ip 0000557eeb0678a1 sp 00007ffeef69ec40 error 4 in php-fpm[557eead8f000+3f3000] Code: 42 50 01 0f 85 93 00 00 00 49 8b 56 18 48 8b 52 50 48 89 02 41 8b 57 14 89 d5 83 e5 fc 48 03 68 10 83 e2 01 0f 84 8f 00 00 00 <0f> b6 45 08 3c 0b 0f 84 c3 00 00 00 3c 0a 0f 85 e3 00 00 00 48 8b php-fpm[167398]: segfault at 8 ip 0000557eeb0678a1 sp 00007ffeef69ec40 error 4 in php-fpm[557eead8f000+3f3000] Code: 42 50 01 0f 85 93 00 00 00 49 8b 56 18 48 8b 52 50 48 89 02 41 8b 57 14 89 d5 83 e5 fc 48 03 68 10 83 e2 01 0f 84 8f 00 00 00 <0f> b6 45 08 3c 0b 0f 84 c3 00 00 00 3c 0a 0f 85 e3 00 00 00 48 8b php-fpm[2351]: segfault at 8 ip 0000557eeb0678a1 sp 00007ffeef69ec40 error 4 in php-fpm[557eead8f000+3f3000] Code: 42 50 01 0f 85 93 00 00 00 49 8b 56 18 48 8b 52 50 48 89 02 41 8b 57 14 89 d5 83 e5 fc 48 03 68 10 83 e2 01 0f 84 8f 00 00 00 <0f> b6 45 08 3c 0b 0f 84 c3 00 00 00 3c 0a 0f 85 e3 00 00 00 48 8b php-fpm[167400]: segfault at 8 ip 0000557eeb0678a1 sp 00007ffeef69ec40 error 4 in php-fpm[557eead8f000+3f3000] Code: 42 50 01 0f 85 93 00 00 00 49 8b 56 18 48 8b 52 50 48 89 02 41 8b 57 14 89 d5 83 e5 fc 48 03 68 10 83 e2 01 0f 84 8f 00 00 00 <0f> b6 45 08 3c 0b 0f 84 c3 00 00 00 3c 0a 0f 85 e3 00 00 00 48 8b php-fpm[167045]: segfault at 7f10c6145150 ip 0000557eeb067858 sp 00007ffeef69ec40 error 4 in php-fpm[557eead8f000+3f3000] Code: f8 10 0f 84 aa 01 00 00 49 8b 46 18 f6 40 50 01 0f 85 94 00 00 00 49 8b 46 18 48 8b 40 50 48 8b 00 48 85 c0 0f 84 a0 00 00 00 <8b> 10 83 fa 01 76 2c f6 40 04 40 75 05 83 ea 01 89 10 48 89 c7 e8 php-fpm[2501]: segfault at 8 ip 0000557eeb0678a1 sp 00007ffeef69ec40 error 4 in php-fpm[557eead8f000+3f3000] Code: 42 50 01 0f 85 93 00 00 00 49 8b 56 18 48 8b 52 50 48 89 02 41 8b 57 14 89 d5 83 e5 fc 48 03 68 10 83 e2 01 0f 84 8f 00 00 00 <0f> b6 45 08 3c 0b 0f 84 c3 00 00 00 3c 0a 0f 85 e3 00 00 00 48 8b php-fpm[2356]: segfault at 8 ip 0000557eeb0678a1 sp 00007ffeef69ec40 error 4 in php-fpm[557eead8f000+3f3000] Code: 42 50 01 0f 85 93 00 00 00 49 8b 56 18 48 8b 52 50 48 89 02 41 8b 57 14 89 d5 83 e5 fc 48 03 68 10 83 e2 01 0f 84 8f 00 00 00 <0f> b6 45 08 3c 0b 0f 84 c3 00 00 00 3c 0a 0f 85 e3 00 00 00 48 8b php-fpm[167405]: segfault at 8 ip 0000557eeb0678a1 sp 00007ffeef69ec40 error 4 in php-fpm[557eead8f000+3f3000] Code: 42 50 01 0f 85 93 00 00 00 49 8b 56 18 48 8b 52 50 48 89 02 41 8b 57 14 89 d5 83 e5 fc 48 03 68 10 83 e2 01 0f 84 8f 00 00 00 <0f> b6 45 08 3c 0b 0f 84 c3 00 00 00 3c 0a 0f 85 e3 00 00 00 48 8b php-fpm[2365]: segfault at 8 ip 0000557eeb0678a1 sp 00007ffeef69ec40 error 4 in php-fpm[557eead8f000+3f3000] Code: 42 50 01 0f 85 93 00 00 00 49 8b 56 18 48 8b 52 50 48 89 02 41 8b 57 14 89 d5 83 e5 fc 48 03 68 10 83 e2 01 0f 84 8f 00 00 00 <0f> b6 45 08 3c 0b 0f 84 c3 00 00 00 3c 0a 0f 85 e3 00 00 00 48 8b php-fpm[169450]: segfault at 7fe80d8f50e0 ip 0000559fa9214858 sp 00007ffdf392db20 error 4 in php-fpm[559fa8f3c000+3f3000] Code: f8 10 0f 84 aa 01 00 00 49 8b 46 18 f6 40 50 01 0f 85 94 00 00 00 49 8b 46 18 48 8b 40 50 48 8b 00 48 85 c0 0f 84 a0 00 00 00 <8b> 10 83 fa 01 76 2c f6 40 04 40 75 05 83 ea 01 89 10 48 89 c7 e8 php-fpm[169406]: segfault at 7fe80d8f50e0 ip 0000559fa9214858 sp 00007ffdf392db20 error 4 in php-fpm[559fa8f3c000+3f3000] Code: f8 10 0f 84 aa 01 00 00 49 8b 46 18 f6 40 50 01 0f 85 94 00 00 00 49 8b 46 18 48 8b 40 50 48 8b 00 48 85 c0 0f 84 a0 00 00 00 <8b> 10 83 fa 01 76 2c f6 40 04 40 75 05 83 ea 01 89 10 48 89 c7 e8 php-fpm[169448]: segfault at 7fe80e331620 ip 0000559fa9214858 sp 00007ffdf392db20 error 4 in php-fpm[559fa8f3c000+3f3000] Code: f8 10 0f 84 aa 01 00 00 49 8b 46 18 f6 40 50 01 0f 85 94 00 00 00 49 8b 46 18 48 8b 40 50 48 8b 00 48 85 c0 0f 84 a0 00 00 00 <8b> 10 83 fa 01 76 2c f6 40 04 40 75 05 83 ea 01 89 10 48 89 c7 e8 php-fpm[169452]: segfault at 7fe80e331620 ip 0000559fa9214858 sp 00007ffdf392db20 error 4 in php-fpm[559fa8f3c000+3f3000] Code: f8 10 0f 84 aa 01 00 00 49 8b 46 18 f6 40 50 01 0f 85 94 00 00 00 49 8b 46 18 48 8b 40 50 48 8b 00 48 85 c0 0f 84 a0 00 00 00 <8b> 10 83 fa 01 76 2c f6 40 04 40 75 05 83 ea 01 89 10 48 89 c7 e8 php-fpm[169455]: segfault at 14600000001 ip 0000559fa9254c87 sp 00007ffdf392db40 error 6 in php-fpm[559fa8f3c000+3f3000] Code: 66 0f ef c0 f2 0f 10 0f f2 48 0f 2a 06 e9 a8 e7 ff ff e8 dc 7f fc ff 41 ff 27 8b 50 10 48 8b 48 08 f6 c6 ff 0f 84 45 02 00 00 <83> 01 01 8b 50 10 49 83 c7 20 48 8b 40 08 89 56 08 48 89 06 41 ff traps: php-fpm[169416] trap stack segment ip:559fa92148a1 sp:7ffdf392db20 error:0 in php-fpm[559fa8f3c000+3f3000] php-fpm[174544]: segfault at 7fe80e535508 ip 0000559fa9214858 sp 00007ffdf392db20 error 4 in php-fpm[559fa8f3c000+3f3000] Code: f8 10 0f 84 aa 01 00 00 49 8b 46 18 f6 40 50 01 0f 85 94 00 00 00 49 8b 46 18 48 8b 40 50 48 8b 00 48 85 c0 0f 84 a0 00 00 00 <8b> 10 83 fa 01 76 2c f6 40 04 40 75 05 83 ea 01 89 10 48 89 c7 e8 php-fpm[169411]: segfault at 7fe80e535508 ip 0000559fa9214858 sp 00007ffdf392db20 error 4 in php-fpm[559fa8f3c000+3f3000] Code: f8 10 0f 84 aa 01 00 00 49 8b 46 18 f6 40 50 01 0f 85 94 00 00 00 49 8b 46 18 48 8b 40 50 48 8b 00 48 85 c0 0f 84 a0 00 00 00 <8b> 10 83 fa 01 76 2c f6 40 04 40 75 05 83 ea 01 89 10 48 89 c7 e8 php-fpm[169422]: segfault at 7fe80e535508 ip 0000559fa9214858 sp 00007ffdf392db20 error 4 in php-fpm[559fa8f3c000+3f3000] Code: f8 10 0f 84 aa 01 00 00 49 8b 46 18 f6 40 50 01 0f 85 94 00 00 00 49 8b 46 18 48 8b 40 50 48 8b 00 48 85 c0 0f 84 a0 00 00 00 <8b> 10 83 fa 01 76 2c f6 40 04 40 75 05 83 ea 01 89 10 48 89 c7 e8 php-fpm[169412]: segfault at 7fe80e535508 ip 0000559fa9214858 sp 00007ffdf392db20 error 4 in php-fpm[559fa8f3c000+3f3000] Code: f8 10 0f 84 aa 01 00 00 49 8b 46 18 f6 40 50 01 0f 85 94 00 00 00 49 8b 46 18 48 8b 40 50 48 8b 00 48 85 c0 0f 84 a0 00 00 00 <8b> 10 83 fa 01 76 2c f6 40 04 40 75 05 83 ea 01 89 10 48 89 c7 e8 php-fpm[169439]: segfault at 7fe80e535508 ip 0000559fa9214858 sp 00007ffdf392db20 error 4 in php-fpm[559fa8f3c000+3f3000] Code: f8 10 0f 84 aa 01 00 00 49 8b 46 18 f6 40 50 01 0f 85 94 00 00 00 49 8b 46 18 48 8b 40 50 48 8b 00 48 85 c0 0f 84 a0 00 00 00 <8b> 10 83 fa 01 76 2c f6 40 04 40 75 05 83 ea 01 89 10 48 89 c7 e8 php-fpm[169444]: segfault at 8 ip 0000559fa92148a1 sp 00007ffdf392db20 error 4 in php-fpm[559fa8f3c000+3f3000] Code: 42 50 01 0f 85 93 00 00 00 49 8b 56 18 48 8b 52 50 48 89 02 41 8b 57 14 89 d5 83 e5 fc 48 03 68 10 83 e2 01 0f 84 8f 00 00 00 <0f> b6 45 08 3c 0b 0f 84 c3 00 00 00 3c 0a 0f 85 e3 00 00 00 48 8b php-fpm[174771]: segfault at 7fe80e535508 ip 0000559fa9214858 sp 00007ffdf392db20 error 4 in php-fpm[559fa8f3c000+3f3000] Code: f8 10 0f 84 aa 01 00 00 49 8b 46 18 f6 40 50 01 0f 85 94 00 00 00 49 8b 46 18 48 8b 40 50 48 8b 00 48 85 c0 0f 84 a0 00 00 00 <8b> 10 83 fa 01 76 2c f6 40 04 40 75 05 83 ea 01 89 10 48 89 c7 e8 php-fpm[169425]: segfault at 7fe80e535508 ip 0000559fa9214858 sp 00007ffdf392db20 error 4 in php-fpm[559fa8f3c000+3f3000] Code: f8 10 0f 84 aa 01 00 00 49 8b 46 18 f6 40 50 01 0f 85 94 00 00 00 49 8b 46 18 48 8b 40 50 48 8b 00 48 85 c0 0f 84 a0 00 00 00 <8b> 10 83 fa 01 76 2c f6 40 04 40 75 05 83 ea 01 89 10 48 89 c7 e8 traps: php-fpm[169430] trap stack segment ip:559fa92148a1 sp:7ffdf392db20 error:0 in php-fpm[559fa8f3c000+3f3000] php-fpm[169433]: segfault at 8 ip 0000559fa92148a1 sp 00007ffdf392db20 error 4 in php-fpm[559fa8f3c000+3f3000] Code: 42 50 01 0f 85 93 00 00 00 49 8b 56 18 48 8b 52 50 48 89 02 41 8b 57 14 89 d5 83 e5 fc 48 03 68 10 83 e2 01 0f 84 8f 00 00 00 <0f> b6 45 08 3c 0b 0f 84 c3 00 00 00 3c 0a 0f 85 e3 00 00 00 48 8b php-fpm[169446]: segfault at 7fe80e535508 ip 0000559fa9214858 sp 00007ffdf392db20 error 4 in php-fpm[559fa8f3c000+3f3000] Code: f8 10 0f 84 aa 01 00 00 49 8b 46 18 f6 40 50 01 0f 85 94 00 00 00 49 8b 46 18 48 8b 40 50 48 8b 00 48 85 c0 0f 84 a0 00 00 00 <8b> 10 83 fa 01 76 2c f6 40 04 40 75 05 83 ea 01 89 10 48 89 c7 e8 php-fpm[169414]: segfault at 559fa92bfb40 ip 0000559fa92149c0 sp 00007ffdf392db20 error 7 in php-fpm[559fa8f3c000+3f3000] Code: 00 00 e8 43 15 f9 ff 48 be 02 00 00 00 0a 00 00 00 48 89 30 48 8b 4d 00 8b 55 08 48 c7 40 18 00 00 00 00 48 89 48 08 89 50 10 <48> 89 45 00 c7 45 08 0a 01 00 00 48 89 03 c7 43 08 0a 01 00 00 e9 php-fpm[169427]: segfault at 7fe80e24e0a8 ip 0000559fa9214858 sp 00007ffdf392db20 error 4 in php-fpm[559fa8f3c000+3f3000] Code: f8 10 0f 84 aa 01 00 00 49 8b 46 18 f6 40 50 01 0f 85 94 00 00 00 49 8b 46 18 48 8b 40 50 48 8b 00 48 85 c0 0f 84 a0 00 00 00 <8b> 10 83 fa 01 76 2c f6 40 04 40 75 05 83 ea 01 89 10 48 89 c7 e8 ``` When this happens, matomo displays the following error: ``` Oops… there was a problem during the request. Maybe the server had a temporary issue, or maybe you requested a report with too much data. Please try again. If this error occurs repeatedly please contact your Matomo administrator for assistance. ``` ## Possible Solution No idea. Since this is a production server, I can't run debug stuff. Temporarily, I can run `systemctl restart php-fpm` and matomo goes back to working fine, but eventually it will reach a point when it starts segfaulting again. ## Steps to Reproduce (for Bugs) Unfortunately, I can't reliably reproduce the issue, it just happens randomly (I think). ## Context I just login and see real time visits. Tracking is done via the matomo-php-tracker (not the javascript code). I am using AlmaLinux, Apache 2.4.37 and PHP 7.4.30, all official packages as supported by RHEL. The server also runs other PHP projects, only Matomo is affected, no other php-fpm process has issues. Thank you. ## Your Environment * Matomo Version: 4.13.3 * PHP Version: 7.4.30 * Server Operating System: AlmaLinux 8.7 * Additionally installed plugins: none * Browser: Firefox 109 * Operating System: Fedora Linux