Bounce rate 100% but transitions show visitors moved on

[E111]

Hi!
I have a question I hope someone can help me with. I have noticed that sometimes I have a page with 100% bounce rate, but when I look at the transitions it shows that visitors did go on to other pages. So how come the bounce rate is 100%?

I’m grateful if anyone can give me a clue to this mystery.
Best regards,
Evelyn

[matthieu (Matthieu Aubry)]

Hello,

Could you post screenshot(s) showing this issue?

[E111]

Hi!
Here are some screenshots of my mystery.
Two pictures are rather old, and two are from today.
Here you can see the page /livsmedel in the report Pages and it has a bouce rate (Avvikelsefrekvens in Swedish) of 100%.

But when you look at the transitions you can see visitors moved on to other pages. For exampel 50 % moved on to the page /insidan/.

Here’s another example. Here you can see that visitor moved on to other pages, for example 67 % went to the page …/miljoprogram-och-mal.

If we look at the bounce rate of the same page in the report Pages we see a 100% bounce rate (marked with a red circle).

Any ideas why there’s such a diffrence?

[matthieu (Matthieu Aubry)]

Hello

thanks for posting your screenshots here. I have found a similar bug report in our tracker here: Pages - Bounce Rate 100% , Transitions show traffic to subsite instead of exit · Issue #6225 · matomo-org/piwik · GitHub

maybe you’d like to post your screenshot and findings in this bug report?

[E111]

Hi!
Thank you for taking time to check this out!
Of course I will post my screenshot in the bug report. I hope the bug isn’t too hard to fix.
Do you have any idea when you will fix this bug?

//Evelyn

[matthieu (Matthieu Aubry)]

Hi Evelyn

Unfortunately we don’t have enough resource at the moment so it may take a while. If you need this bug fixed faster, you are welcome to contact us for professional services: Contact the Piwik team - Analytics Platform - Matomo

[E111]

Hi again!
OK! I understand. Thanks!