New install of Piwik 2.16.1 - receive"GET request to piwik.php failed."

Support & Bugs
1

Installing Piwik 2.16.1 on Ubuntu 14.04.4 LTS. Stuck at the System Check with the message above.

The error.log file message is below. Sure enough, there is no file in /var/www/piwik/config/config.ini.php

However, there is a file named /var/www/piwik/config/global.ini.php.

Any thoughts?

See update below

[Thu Jul 07 08:57:54.337334 2016] [:error] [pid 28290] [client 64.222.236.200:60707] PHP Fatal error:  Uncaught exception 'Exception' with message 'The configuration file {/var/www/piwik/config/config.ini.php} has not been found or could not be read.' in /var/www/piwik/core/Application/Kernel/EnvironmentValidator.php:63\nStack trace:\n#0 /var/www/piwik/core/Application/Kernel/EnvironmentValidator.php(44): Piwik\\Application\\Kernel\\EnvironmentValidator->checkConfigFileExists('/var/www/piwik/...', false)\n#1 /var/www/piwik/core/Application/Environment.php(185): Piwik\\Application\\Kernel\\EnvironmentValidator->validate()\n#2 /var/www/piwik/core/Application/Environment.php(94): Piwik\\Application\\Environment->validateEnvironment()\n#3 /var/www/piwik/piwik.php(56): Piwik\\Application\\Environment->init()\n#4 {main}\n  thrown in /var/www/piwik/core/Application/Kernel/EnvironmentValidator.php on line 63
2

Update: I’m installing on my own VPS (with root access). I attempted re-install and kept better notes of what I did.

Then connect to my host in my browser to start the web-based installation. I get to the System Check page and see the 500 Error for Tracker status with the “GET request to piwik.php failed.” message.

I do not have HTTP Authentication or mod_security running on this host (at least, none of the other virtual hosts see these errors.) Any thoughts? Thanks!

3

What do you see in your server error log file? there should be a useful error message there.

4

Thanks for the speedy response.

I pasted the error.log message in the original post. Basically, it says that the file /var/www/piwik/config/config.ini.php can’t be found.

5

Could you please create a bug report @richb-hanover here: Issues · matomo-org/piwik · GitHub
as I suspect other users have the problem we need to find an official solution and make sure this bug goes away in Piwik. Thanks!

6

Done. See New install of Piwik 2.16.1 incorrectly reports Tracker Status 500 "GET request to piwik.php failed." · Issue #10283 · matomo-org/piwik · GitHub