Piwik events showing in visitor log but not in events view

Support & Bugs
1

I am using Piwik to track user interaction with a Cordova (JavaScript) Android/iOS music player app (www.solarismusic.org/app).

Strangely, events tracked with _paq.push(['trackEvent', 'song', 'play', 'song title']); show up in the visitor log and most other reports, but the events don’t show up in the event reports (see screen-shot).

Does anyone have suggestions about how to debug this?
I’m using php version 5.5.38 and piwik version 3.0.4

Strangl

php-module=CoreHome&action=index&idSite=3&period=day&date=today
php-module=CoreHome&action=index&idSite=3&period=day&date=today1059×837 75.3 KB

2

Hi,

Can you check if the reports are generated? Are all other reports up to date?

Are you using crown? If yes does it report any errors?

3

Thanks Findus!

I’m not sure that I know how to check if the reports are generated. There are (many) records in the archive_blob_2017_09 table for Events_action_category, Events_action_name and Events_category_action . Does this answer your question?

Once again I am not totally certain that I am not using crown, but I am not aware of using it. How can I check?

I discovered something interesting. The problem only occurs when a segment is used. when I set the segment to All Visits, the correct data shows up in event reports.

4

Hi,

If everything else is woking correctly and new data is appearing in the other reports, I guess they are generated correctly.

You are using cron, if you have at one point set it up according to this manual:

I am running out of ideas. Maybe try to see if you can reproduce it with another segment and create a new github issue I just noticed there is already an github issue where you responded. :

5

Thanks for your help getting to this point!

I can confirm that I the issue occurs using different segments and different sites. I will add this info to the Github issue.

I am not using a cron job. (I was confused by the ‘crown’ spelling!)

6

Seems like the autocorrect on my phone doesn’t like technical terms.

7

Hello, Altruist. Have you found the solution? I am having the very same issue.

8

Hello Dmitri,
I have not found a solution myself but on the github discussion of the issue it has been recommended to try using ‘Action URL’ instead of ‘Page URL’.
I hope this helps.

9

FYI: if you have tried (successfully or not) to track your Ionic / Cordova mobile app with Matomo, it would be great if you can leave a comment in the new issue we have created today: Track a Cordova / Ionic app with Matomo · Issue #14375 · matomo-org/matomo · GitHub

Looking forward to hearing from you on Github