I can’t send email reports, it has never worked. I am using version 2.10.0 just updated today.
I have tried using the default mail settings which don’t work, the error I receive is;
Using smtp settings also don’t work, the error I receive is
Piwik is installed on my shared hosting account using JustHost.
I also have JustHost installed on a custers shared hosting which is BT, it works fine for them. This would point to a hosting issue would it not? If so, what should I be looking for?
This is a simple fix when your host is Justhost, for some reason www gets added to an email address and causes it to fail.
Simply edit your config.ini.php file in the piwik config directory and under [General] put this line in
noreply_email_address = "noreply@yourdomainname.com"
Yes I know what you mean, The only way I discovered the fix was having justhost tech support look at their logs that we can’t see
to discover that piwik was adding the www to an email address. I’m sure other apache servers are doing the same thing so this may apply to other host providers as well.
Dear comunity,
I have just installed piwik 3.0.4. Looks great and easy to operate.
Unfortunately, I have the same problem as mentioned above. I have tried the described solution (as well as all others found in google) but cannot send reports by email.
Therefore my question: Are there any new explanations for this error, or new workarounds to overcome it?
Thanks a lot for your help in advance and
best regards
King Louis
Hello again,
To solve the problem, I had to enter a valid email address that is used as l sender e-mail for all script mails at the hosting system (hosteurope). Doing so, no error message has been generated anymore and the mail was sent to me as expected.
However, it is interesting, that for sending mails out of joomla (PHP mail, in my opinion also a script mail) this entry was not needed.
Thanks a lot for your valuable input that helped me to solve the problem.
Hopefully it will help people get their emails working. if you have any issue with receiving emails from Matomo please follow the FAQ and let us know how it goes (by following the “Contact support” link in the FAQ). Have a great day!